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Product has been added for comparison.
Peak current AC:
Voltage range:
Continous power:
Voltage range:
Continous power:
We recommend a mix of water with glycol and corrosion inhibitor. We have had good experience for example with ANTIFROGEN-N. Mixing ratio: maximum glycol content 50%, minimum not less than 20%. We recommend particle filters for particles.
Plastics are no problem. For metals, we recommend the use of stainless steel “V2A” except for aluminum. All non-ferrous metals and their alloys are not suitable.
In many cases, this can be done by you or a third party. If in doubt, ask our service team or our sales team.
Attention: Make sure that the material pairings are suitable (cable type and Amphenol, Blueglobe)
This information can be found in the installation manuals. If in doubt, our service team will help you.
This kind of test must be carried out by a specialist company or ARADEX
In relation to 750VDC operating voltage, we remain between 10 and 90% below 5kV/µs in the average
We assume that we will be able to supply the Series2 until the end of 2024.
We have planned for repairs, spare parts and even complete replacement devices for a long period after the last regular delivery. You are therefore welcome to stay with the Series2. If in doubt, please contact our sales team.
Series2 and Series3 are compatible regarding all settings and motor parameters. You can therefore transfer the settings. Series3 offers extended options for some characteristics. For example, higher continuous currents or DC voltages. Depending on the motor, previous reserves can therefore be utilized. However, the previous settings and limitations also work.
Yes, the devices are compatible in terms of software modules.
A “phase-out” for Series3 is not planned for the time being. For example, the Series3 covers functions that the Series4 cannot cover purely due to the interfaces. Series4 has been optimized for higher quantities and slightly higher performance in relation to typical applications. At the same time, the weight has been reduced and some other characteristics have been improved. Simply take a look at the models in question and let our sales team advise you.
Series3 and Series4 are compatible regarding all settings and motor parameters. You can therefore transfer the settings. Series4 offers extended options for some characteristics. For example, higher continuous currents or DC voltages. Depending on the motor, previous reserves can therefore be utilized. However, the previous settings and limitations also work.
Yes, the devices are compatible in terms of software modules.
For fast and efficient processing of your request, please send an e-mail to service@ARADEX.com. What always helps, in addition to the description of the malfunction or concern: device type and serial number or a photo of the type plate.
Please send a short e-mail to service@ARADEX.com. In addition to your contact details and your request, please also include an order number or our sales VAL number. This will speed up our processing for you.
S/N and type, preferably a photo of the rating plate
On the type plates on the appliance
You will find this information in the installation manual
The VECTOPOWER has no externally replaceable wearing parts. In case of failure due at the end of service life, ARADEX will either scrap the unit or possibly carry out a general overhaul with replacement of relevant components.
In the case of e-motors, the bearings are replaceable wear parts. We recommend using a specialist company or sending the motor to ARADEX for replacement. Caution: With PM and PM reluctance motors, the internal magnetic fields lead to very high forces and represent a direct hazard potential when the motor is open. In addition, the encoder or resolver must be readjusted after a bearing replacement.
ARADEX AG
Hohenstaufenstraße 34
D-73457 Lorch, Germany
Please send an e-mail to sales@ARADEX.com. Please state the number of the delivery bill and briefly describe the process or error.
Please send an e-mail to service@ARADEX.com. Please include the device type, serial number and a brief description of the fault. Photos can also be helpful to process your request as quickly as possible.
For any accessories, please contact sales@ARADEX.com. Spare parts requests are also processed by our service team: service@ARADEX.com
Repairs are currently handled exclusively by our Lorch site. However, we are working on setting up efficient extensions worldwide. If required, please contact our service team.
In the case of a warranty repair or a previously agreed goodwill arrangement, the repair is carried out directly. In chargeable cases, an analysis is always carried out with a cost estimate. The costs of the fault analysis and the cost estimate itself will be offset against the approved repair. The costs for analysis and cost estimate vary depending on the product. You can request these individually at service@ARADEX.com
Supplier declarations can be requested via service@ARADEX.com.
Not at the moment, but we are preparing this. We will then inform you.
File attachments up to 50MB should also work via e-mail. We offer alternative methods for larger data volumes. Please contact our service team or our sales team.
Normally not, as standard tests, which require a certain amount of time, have to be carried out after the repair. (Burn-in after replacement of spare parts). In urgent cases, however, this may be useful and possible. However, you must always clarify this in advance with our service team service@ARADEX.com.
We can often help with this and carry out an identification based on other components in the same delivery status or based on delivery bills or invoices. Please contact our service team.
In addition to the desired quantities, this also depends on the motor type and the respective production location.
Please contact sales@ARADEX.com and state the motor type and your specific customization requirements for the shaft and/or flange.
The service life of the motor bearings is extremely dependent on the load during use. For the design of the bearings, we assume load profiles and boundary conditions and aim for a service life of at least 8000 hours.
If you wish to replace a defective encoder or resolver on a motor outside of the warranty period or outside of the warranty conditions, we recommend that you contact our service team. E-mail to service@ARADEX.com. If, after weighing up all the criteria, the best solution is to replace the motor on site, our service team can both procure the spare parts and provide support.
The bearings of motors are replaceable wear parts. For replacement, we recommend a specialist company or sending the motor to ARADEX. Caution: With PM and PM reluctance motors, the internal magnetic fields lead to very high forces and represent a direct hazard potential when the motor is open. In addition, the encoder or resolver must be readjusted after a bearing replacement.
No, this must be carried out at ARADEX.
These motors are manufactured with a high degree of automation and are therefore aimed at the high-volume market. In addition to economic advantages, the motors impress with their compact design (volume and weight) and very high efficiency. A certain disadvantage is that technical adaptations to the respective application are only possible via inverter parameters etc., but mechanical or electrical modifications require a high number of units. Here, ARADEX benefits from high-volume applications from the parent company and can also offer these products for smaller quantities.
Integrating many functions into a compact overall device reduces construction volume, weight and costs. Especially the costs of the high-voltage system. These products are designed for higher quantities and can offer huge advantages. The real disadvantage is that variations of these devices are not possible, or only possible in large quantities. ARADEX benefits here from applications in large quantities on the part of the parent company and can also offer these products for smaller quantities.
